Shipping policy

All orders are processed within 1–3 business days of confirmed payment.
For pre-orders or deposit-based orders, dispatch will occur once the balance has been received and cleared.

Orders are dispatched Monday to Friday, excluding public holidays.

In periods of high demand, processing times may extend slightly. We will notify you if there is any significant delay.

Insured Delivery

All shipments are sent fully insured and require a signature upon delivery.

Due to the nature and value of our products, parcels must be delivered to a secure address where someone is available to sign.

We do not ship to PO boxes.

United Kingdom

UK orders are dispatched via insured courier or Royal Mail Special Delivery.

Estimated delivery time: 1–3 business days from dispatch.

Shipping fees are displayed at checkout.

International Shipping

We ship to selected international destinations.

International orders are sent via fully insured courier services. Delivery times vary by destination but typically range from 3–10 business days from dispatch.

Where applicable, customs clearance may cause delays outside of our control.

Taxes, Duties & Import Charges

Customers are responsible for any applicable import duties, taxes, or local charges unless otherwise stated at checkout.

We recommend contacting your local customs authority for guidance prior to ordering.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email including tracking information.

Please allow up to 24 hours for tracking updates to appear.

Risk & Title

Risk transfers to the customer upon confirmed delivery and signature at the shipping address provided.

If a parcel appears damaged upon delivery, please notify the courier immediately and contact us within 24 hours.

Incorrect Address

Customers are responsible for ensuring that shipping details are correct at checkout. We are not liable for delays or losses arising from incorrect or incomplete address information.

Lost or Delayed Shipments

If your parcel has not arrived within the expected timeframe, please contact us and we will initiate an investigation with the courier.

Due to insurance procedures, investigations may take several business days to resolve.